tag:nside.statuspage.io,2005:/historynSide™ Status - Incident History2024-02-29T16:26:52-06:00nSide™tag:nside.statuspage.io,2005:Incident/69356392021-05-06T13:11:36-05:002021-05-06T13:11:36-05:00Identity issue affecting the platform<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>13:11</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>08:52</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with the Identity system, affecting platform logins.</p>tag:nside.statuspage.io,2005:Incident/20333582018-11-30T15:21:46-06:002018-11-30T15:21:46-06:00ALEA Authentication Provider Offline<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>15:21</var> CST</small><br><strong>Resolved</strong> - On 11/13/2018, ALEA terminated the system that supported VIRTUAL ALABAMA, PROTECT, and ALACOP credentials. Our understanding is that this termination is permanent.<br /><br />We have been in the process of manually converting affected users to native nSide accounts, for any users requiring immediate access, and developing an automated account conversion system.<br /><br />As of today, that development is complete and manual conversion is no longer necessary. To convert your login to a native nSide account and recover access, use the Reset Password / Recover Account link at https://v2.nside.io</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>14:05</var> CST</small><br><strong>Update</strong> - The Alabama Law Enforcement Agency's server systems, which are used for Virtual Alabama accounts to log in to nSide, are currently offline.<br /><br />We're continuing to communicate with ALEA to understand a time frame for bringing the servers back online, but they are not yet able to provide an estimate. <br /><br />Since we do not have an estimated time frame for resolution, we are in the process of converting users with Virtual Alabama accounts to direct nSide accounts, with new temporary passwords, for anyone needing access today or in the next few days.<br /><br />Email help@nside.io or use the live chat on https://v2.nside.io/ for emergency assistance, or to get your account converted for immediate access.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>10:38</var> CST</small><br><strong>Identified</strong> - The issue has been isolated and we are working with ALEA towards a resolution. Email help@nside.io or use the live chat on v2.nside.io for emergency assistance.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>10:35</var> CST</small><br><strong>Investigating</strong> - We have identified an issue with the Alabama Authentication Provider preventing logins from all accounts managed by ALEA. Direct nSide accounts are unaffected. Email help@nside.io or use the live chat on v2.nside.io for emergency assistance.</p>tag:nside.statuspage.io,2005:Incident/19943002018-10-25T20:04:40-05:002018-10-25T20:04:40-05:00Database Maintenance — Attachments [read only]<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>20:04</var> CDT</small><br><strong>Completed</strong> - Database maintenance is complete.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>19:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>16:29</var> CDT</small><br><strong>Scheduled</strong> - We will be performing database maintenance beginning at 7:00 PM on 10/25/2018, expected to last for two hours. During this time, feature attachments will be in read-only mode. All features will remain online and accessible. No other systems affected.</p>tag:nside.statuspage.io,2005:Incident/16410752018-03-14T10:48:09-05:002018-03-14T11:04:23-05:00AL Authentication Provider Outage<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:48</var> CDT</small><br><strong>Resolved</strong> - The authentication issue is resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:22</var> CDT</small><br><strong>Identified</strong> - The Alabama Law Enforcement Agency is currently experiencing an issue authenticating Virtual Alabama usernames, which are used to log in to nSide. We're working with the State to resolve this issue. Thank you for your patience.</p>tag:nside.statuspage.io,2005:Incident/13686712017-09-20T13:25:30-05:002017-09-20T13:25:30-05:00Network connectivity<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:25</var> CDT</small><br><strong>Resolved</strong> - The issue has been resolved by the DNS provider.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>10:27</var> CDT</small><br><strong>Identified</strong> - We've identified an issue with the name servers for the .io TLD, with ns-a2.io and ns-a4.io failing. This affects all websites using the .io TLD. Depending on the network, this is causing sporadic connectivity issues for some users.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:22</var> CDT</small><br><strong>Investigating</strong> - Investigating potential sporadic network connectivity issue.</p>tag:nside.statuspage.io,2005:Incident/13492962017-09-06T16:00:04-05:002017-09-06T16:00:04-05:00Outage during code publish<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> CDT</small><br><strong>Resolved</strong> - nSide had a 10-minute outage during a code publish this afternoon. We are reviewing the incident to avoid in the future.</p>tag:nside.statuspage.io,2005:Incident/11604182017-03-15T17:01:32-05:002017-03-15T17:01:32-05:00Network Connectivity Issue<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:01</var> CDT</small><br><strong>Resolved</strong> - The network connectivity issue is resolved. Out network service provider is investigating to identify the root cause to insure this will not occur again.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:39</var> CDT</small><br><strong>Monitoring</strong> - The network connectivity issue is resolved in operation. We're awaiting final confirmation from our network service provider that the issue is closed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:52</var> CDT</small><br><strong>Identified</strong> - Our service provider has identified a networking issue with compute engine instances in our region. Updates in progress...</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:42</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:nside.statuspage.io,2005:Incident/9822192016-11-07T14:19:00-06:002016-11-07T14:19:00-06:00Problem in connection to database system<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:19</var> CST</small><br><strong>Resolved</strong> - The database issue is resolved</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:12</var> CST</small><br><strong>Identified</strong> - We're currently working to clear a problem in connecting to our database system.</p>tag:nside.statuspage.io,2005:Incident/9778132016-11-03T09:10:42-05:002016-11-03T09:10:42-05:00Network Connectivity<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:10</var> CDT</small><br><strong>Resolved</strong> - The network connectivity issue is resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:06</var> CDT</small><br><strong>Investigating</strong> - We're experiencing network connectivity issues on our v2.nside.io web servers and are currently looking into the issue.</p>tag:nside.statuspage.io,2005:Incident/8161252016-09-21T10:53:25-05:002016-09-21T10:53:25-05:00Outage in nSide Chat/Help System<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:53</var> CDT</small><br><strong>Resolved</strong> - Live chat system is back online.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:14</var> CDT</small><br><strong>Update</strong> - You can also email help@nside.io for assistance.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:09</var> CDT</small><br><strong>Investigating</strong> - We're investigating an outage in our live chat/help system. While live chat is offline, you can still report a bug and request help, from the Help menu or the bug icon on the right toolbar.</p>tag:nside.statuspage.io,2005:Incident/5458272016-06-29T15:24:00-05:002016-06-29T15:29:30-05:00Network Service Provider Outage<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:24</var> CDT</small><br><strong>Resolved</strong> - An issue was discovered with our network service provider affecting access to the nSide website. This issue is resolved. We will continue to monitor for updates.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:19</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:nside.statuspage.io,2005:Incident/5394512016-06-22T11:12:15-05:002016-06-22T11:12:15-05:00Attachments database temporarily locked for maintenance<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:12</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:07</var> CDT</small><br><strong>Update</strong> - Attachments database temporarily locked for maintenance</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:06</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:nside.statuspage.io,2005:Incident/5308232016-06-14T16:22:32-05:002016-06-14T16:22:32-05:00Partial Database Lock<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>16:22</var> CDT</small><br><strong>Resolved</strong> - Database lock restored.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>16:21</var> CDT</small><br><strong>Identified</strong> - Working on a partial database lock, preventing new features from saving.</p>tag:nside.statuspage.io,2005:Incident/5077252016-05-17T08:30:00-05:002016-05-18T07:36:08-05:00Database Connectivity Issue<p><small>May <var data-var='date'>17</var>, <var data-var='time'>08:30</var> CDT</small><br><strong>Resolved</strong> - We experienced increased sporadic errors during access to the site for a period of several minutes this morning due to connectivity issues with our database service. The connectivity issues have been resolved and service is returned to normal.</p>tag:nside.statuspage.io,2005:Incident/4641462016-04-11T21:49:48-05:002016-04-11T21:50:57-05:00Network Connectivity Interruption<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>21:49</var> CDT</small><br><strong>Resolved</strong> - We experienced an 18 minute outage of certain services this evening due to network connectivity issues with our service provider. As of 9:28 PM, all services are running normally.</p>tag:nside.statuspage.io,2005:Incident/4455292016-03-18T13:45:27-05:002016-03-18T13:45:27-05:00Test<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:45</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:30</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:24</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>